Argyle Welding Supply often lacked reliable data to provide accurate billing, resolve customer disputes and account for the assets they managed. The company struggled with these problems until a vendor introduced them to TrackAbout, giving them the confidence to invest in an advanced, cloud-based asset management system.
Motivated by an internal goal of achieving 100 percent accuracy while making it easier to consistently provide exceptional customer service, Butler Gas deployed a number of TrackAbout modules, creating a closed-loop system to track the company’s cylinder fleet. As a result, productivity has increased and business continues to grow.
When Cee Kay Supply sought to improve its cumbersome, error-ridden tracking system, they discovered they also needed to replace their legacy batch-processed ERP system. TrackAbout and TECSYS teamed up to provide the right solution to increase efficiency, productivity and profitability.
Prior to implementing an asset tracking software solution General Welding experienced issues familiar to packaged gas distributors such as lost cylinders, rental disputes, billing mistakes and manual errors. A challenge to their operation, they also were a potential threat to customer relationships.
The University of Kansas (KU), a Linweld customer, used a time-consuming, error-prone manual process to track cylinders internally. TrackAbout Follow-On Tracking® enabled Linweld to extend tracking features to KU and provide the university with greater visibility and control in managing the cylinders onsite.
Having developed extremely accurate records by utilizing TrackAbout to manage its cylinder fleet, Red Ball Oxygen next focused on ways to improve its rental calculation and billing system. TrackAbout’s Rental module added nearly $200,000 annually to the company’s bottom line.