Responsible Disclosure Policy

Data security is a top priority for TrackAbout, and TrackAbout believes that working with skilled security researchers can identify weaknesses in any technology. If you believe you've found a security vulnerability in TrackAbout’s service, please notify us. We will work with you to resolve the issue promptly.

Disclosure Policy

• If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@trackabout.com. We will acknowledge your email within 24 hours.
• Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within 72 hours of disclosure.
• Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the TrackAbout service. Please only interact with accounts you own or for which you have explicit permission from the account holder.

Exclusions

While researching, we’d like you to refrain from:

• Distributed Denial of Service (DDoS)
• Spamming
• Social engineering or phishing of TrackAbout employees or contractors
• Any attacks against TrackAbout’s physical property or data centers

Changes

We may revise these guidelines from time to time. The most current version of the guidelines will be available on this page.

Contact

TrackAbout is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at security@trackabout.com

Responsibility

It is the Security Team's responsibility to see this policy is enforced.