The Inside Track: TrackAbout Support Team Shares Favorite Features

Alex Neubert, the newest member of the TrackAbout Support and Implementation Team, polls her co-workers about their favorite TrackAbout feature they think our customers will love.


Alexandra (Alex) NeubertTrackAbout Support and Implementation Team Member Alex Neubert
Implementation Specialist
TrackMate since May 2016

As the newest member of the TrackAbout Support and Implementation Team, I began to swear by the TrackAbout Wiki to learn the ins and outs of TrackAbout and to help solve problems for clients. To assist in growing my knowledge, I relied on my fellow TrackMates to help me along the way. I used their expertise to learn as much as I possibly could. Day by day, as they told me about their favorite features, different modules, and the tips and tricks that one could only learn with years of experience, I realized how much more I had to learn. So it made me wonder have our clients missed out on anything? Are there awesome features that somehow slipped through the cracks amongst all of the great things that TrackAbout has to offer? Are there tips that could make our users’ experience better? This inspired me to share the knowledge of my TrackMates with our readers and introduce them as the experts they are.

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TrackAbout Release Notes – October 2016

TrackAbout regularly puts out new features and improves existing ones. Below are some of the changes in the October’s software release:

  • Smartphone – Find Inventory
  • Website: “Quick Adds” from the Jump To Box
  • Website: Improved Customer Search Functionality
  • Website: New Tool to update Rental Rates

If you have questions about how you can start using any of these new features, please reach out to our Support team at support@trackabout.com.

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1 + 1 = 3 in Demo Medical Equipment Tracking

Jim Glessner

Jim Glessner

By linking the tracking systems of manufacturers and dealers: 1 (Manufacturer) + 1 (Dealer) = 3 (Happy Manufacturer, Dealer and Patient).

Medical equipment manufacturers supply their dealers with demo equipment for their customers, usually patients or clinics, to test. Dealers evaluate whether the equipment provides the expected usefulness and measure the appropriate fit so patients can achieve the desired results. If the fit isn’t good they supply another piece of demo equipment or exchange components until a good fit is determined.

Demo Medical Equipment is Often Lost

As demo equipment moves around from showroom to clinic to hospital to patient’s home and back again, it sometimes gets lost in the shuffle. Dealers often use Post-it notes and spreadsheets to keep track of the equipment to no avail. These manual methods always fail in the long run, as human nature lends to illegible handwriting, transposed numbers, missed transactions and lost paperwork.

Even if dealers effectively maintain these analog methods, there is always the problem of someone (like manufacturer reps, clinicians, etc.) outside of the dealer’s corporate network, and not authenticated on the corporate tracking system, moving the equipment to a new location. This is especially true because no organization takes responsibility for paying for the equipment until it is placed successfully with a patient.

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TrackAbout Release Notes – September 2016

TrackAbout regularly puts out new features and improves existing ones. Below are some of the changes in the September’s software release:

  • Smartphone – Mobile Action for “Returns Only”
  • Web Site: Better on Desktop or Mobile
  • Additional changes for Mobile Ordering
  • Email Updates to Mobile Order Users
  • Smartphone: Return-Only or Pickup-Only Action

If you have questions about how you can start using any of these new features, please reach out to our Support team at support@trackabout.com.

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Finding Lost Assets is Easier Than Pokémon Go

Asset Tracking Expert Louise Pickett

Louise Pickett Senior Support Specialist, TrackAbout

This story comes from Louise Pickett, TrackAbout Senior Support Specialist.

It’s always fun to get out of the office to see what our clients are up to. They are always doing interesting things. And now, with the TrackAbout smartphone app, the tasks are so much easier from anywhere.

It was a beautiful spring day in California, and I was at a client site for a new implementation training. I suggested ahead of time that we visit a customer close by to perform a customer audit to ensure accurate balances. So after lunch at the local burrito place, Bob, Rachel, Umberto and I hopped in the car and headed over to see one of their customers. Mike, our client’s sales rep, met us at the customer location since he had nurtured a good relationship with them.

Mike selected a great customer for this audit. They create displays for all kinds of conventions and trade shows. Their location is a huge warehouse, with stations for welding, for woodworking, for any kind of creating you can imagine!

We all got out our smartphones and started scanning cylinders as part of the audit. When we thought we were done, I logged into the TrackAbout website, right from my smartphone, and checked the customer’s balance. We were three scans shy of what TrackAbout thought they should have. So we walked all over the warehouse, searching for more. In the process, we found Stormtroopers and Pokémon eggs, as well as a two-story, wooden house which was under construction, all right there inside the warehouse. This was pure geek heaven!

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TrackAbout Announces Integration with Chempax

TrackAbout, a worldwide provider of asset tracking and management software solutions, announced today that its platform has been integrated with Chempax, the leading ERP software application developed specifically for chemical process manufacturers and chemical distributors by Datacor, Inc.

TrackAbout is a cloud-based software solution to track and manage returnable chemical containers. The integration connects TrackAbout as the mobile front end to Chempax to collect relevant data in real time using smartphones, tablets or rugged handheld scanners to read barcode labels or RFID tags. It automates the serial container tracking component of Chempax.

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Feature Spotlight – Set it and Forget it! Tiered Rental

Our ongoing Feature Spotlight series highlights one important tool in the TrackAbout toolbox to help you operate more efficiently and maximize the utilization of your assets.

Tiered Rental – Set it, and Forget it

One smart way companies can increase rental revenue and incentivize customers is by applying rental rates based on customer’s use of products and services.  Rental best practices recommend you would charge customers a lower rate when they’re renting greater quantities of assets from you and increase the rate as their usage decreases.

TrackAbout’s Tiered Rental allows you to do just that; charge different rates for the same product depending on quantity.

TrackAbout

TrackAbout Release Notes – July 2016

TrackAbout regularly puts out new features and improves existing ones. Below are some of the changes in the next scheduled software release.

If you have questions about how you can start using any of these new features, please reach out to our Support team at support@trackabout.com.

New Options for your Current Inventory Reporting

Many of our clients regularly use the Current Inventory report to understand inventory status and location.  There have been several requests to expand the options for this page, and in this new release we’ve included some of those changes.

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Feature Spotlight – Maintenance Action Schedules

Our ongoing Feature Spotlight series highlights one important tool in the TrackAbout toolbox to help you operate more efficiently and maximize the utilization of your assets.

Action Schedules: Stay Ahead of Asset Maintenance

If you invest in portable physical assets, you already know having an effective maintenance program helps ensure your assets are available when your customers need them and that they are in safe working condition.

But what tools do you have in place to ensure you are handling maintenance proactively rather than reactively?  TrackAbout’s Action Schedules feature allows you to stay ahead of asset maintenance.  Know what’s coming due and address maintenance issues ahead of time to keep your inventory in service and ready for use.

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