TrackAbout Release Notes – March/April 2017
by Jessica Gullickson - Manager of Client Services
Note: Naming for Release Notes is being updated to reflect the month in which the release is available to customers. This posting will cover March and April 2017.
TrackAbout regularly puts out new features and improves existing ones. Below are some of the changes in the most current software release:
- Security enhancement – Session Length timeout on TAMobile 6 is now configurable
- Website enhancement – Adding the “Email this page” link to website pages
- Website enhancements – Updates to the Customer Profile page
- Feature – Allowing Customers to be Deactivated
- Website enhancement – Usability Updates for Order Viewing
- Fix – Trip Numbers were being incorrectly generated
- Feature – Printing available on TAMobile 6 for Basic Delivery
- Upcoming Smartphone Feature – Wireless Lookup to be removed from the Hamburger/slide out menu
If you have questions about how you can start using any of these new features, please reach out to our Support team at support@trackabout.com.
TrackAbout Release Notes – February 2017
by Jessica Gullickson - Manager of Client Services
TrackAbout regularly puts out new features and improves existing ones. Below are some of the changes in the most current software release:
- Current Inventory – Saved Custom Searches
- Customer Audits – Improved Filtering
- Truck Reconciliation – Support for Return Only Trips
- TAMobile 6 – Security Enhancements
- New Ownership Type
- Smartphone – Support for Scanning Lost Assets during Order Creation
- Removed Trucks from Add New Order drop down
- Search by Trips during Find Trip Load
- Alphabetized Asset Family page
- Performance improvement for the Ramp Lots page
If you have questions about how you can start using any of these new features, please reach out to our Support team at support@trackabout.com.
The Inside Track: TrackAbout Support Team Shares Favorite Features
by Jessica Gullickson - Manager of Client Services
Alex Neubert, the newest member of the TrackAbout Support and Implementation Team, polls her co-workers about their favorite TrackAbout feature they think our customers will love.
Alexandra (Alex) Neubert
Implementation Specialist
TrackMate since May 2016
As the newest member of the TrackAbout Support and Implementation Team, I began to swear by the TrackAbout Wiki to learn the ins and outs of TrackAbout and to help solve problems for clients. To assist in growing my knowledge, I relied on my fellow TrackMates to help me along the way. I used their expertise to learn as much as I possibly could. Day by day, as they told me about their favorite features, different modules, and the tips and tricks that one could only learn with years of experience, I realized how much more I had to learn. So it made me wonder – have our clients missed out on anything? Are there awesome features that somehow slipped through the cracks amongst all of the great things that TrackAbout has to offer? Are there tips that could make our users’ experience better? This inspired me to share the knowledge of my TrackMates with our readers and introduce them as the experts they are.
TrackAbout Release Notes – October 2016
by Jessica Gullickson - Manager of Client Services
TrackAbout regularly puts out new features and improves existing ones. Below are some of the changes in the October’s software release:
- Smartphone – Find Inventory
- Website: “Quick Adds” from the Jump To Box
- Website: Improved Customer Search Functionality
- Website: New Tool to update Rental Rates
If you have questions about how you can start using any of these new features, please reach out to our Support team at support@trackabout.com.
1 + 1 = 3 in Demo Medical Equipment Tracking
by Jim Glessner - Chairman and Chief Storyteller
Jim Glessner
By linking the tracking systems of manufacturers and dealers: 1 (Manufacturer) + 1 (Dealer) = 3 (Happy Manufacturer, Dealer and Patient).
Medical equipment manufacturers supply their dealers with demo equipment for their customers, usually patients or clinics, to test. Dealers evaluate whether the equipment provides the expected usefulness and measure the appropriate fit so patients can achieve the desired results. If the fit isn’t good they supply another piece of demo equipment or exchange components until a good fit is determined.
Demo Medical Equipment is Often Lost
As demo equipment moves around from showroom to clinic to hospital to patient’s home and back again, it sometimes gets lost in the shuffle. Dealers often use Post-it notes and spreadsheets to keep track of the equipment to no avail. These manual methods always fail in the long run, as human nature lends to illegible handwriting, transposed numbers, missed transactions and lost paperwork.
Even if dealers effectively maintain these analog methods, there is always the problem of someone (like manufacturer reps, clinicians, etc.) outside of the dealer’s corporate network, and not authenticated on the corporate tracking system, moving the equipment to a new location. This is especially true because no organization takes responsibility for paying for the equipment until it is placed successfully with a patient.
TrackAbout Release Notes – September 2016
by Jessica Gullickson - Manager of Client Services
TrackAbout regularly puts out new features and improves existing ones. Below are some of the changes in the September’s software release:
- Smartphone – Mobile Action for “Returns Only”
- Web Site: Better on Desktop or Mobile
- Additional changes for Mobile Ordering
- Email Updates to Mobile Order Users
- Smartphone: Return-Only or Pickup-Only Action
If you have questions about how you can start using any of these new features, please reach out to our Support team at support@trackabout.com.
TrackAbout Release Notes – August 2016
by Jessica Gullickson - Manager of Client Services
TrackAbout regularly puts out new features and improves existing ones. Below are some of the changes in the next scheduled software release.
If you have questions about how you can start using any of these new features, please reach out to our Support team at support@trackabout.com.
Finding Lost Assets is Easier Than Pokémon Go
by Jessica Gullickson - Manager of Client Services
Louise Pickett Senior Support Specialist, TrackAbout
This story comes from Louise Pickett, TrackAbout Senior Support Specialist.
It’s always fun to get out of the office to see what our clients are up to. They are always doing interesting things. And now, with the TrackAbout smartphone app, the tasks are so much easier from anywhere.
It was a beautiful spring day in California, and I was at a client site for a new implementation training. I suggested ahead of time that we visit a customer close by to perform a customer audit to ensure accurate balances. So after lunch at the local burrito place, Bob, Rachel, Umberto and I hopped in the car and headed over to see one of their customers. Mike, our client’s sales rep, met us at the customer location since he had nurtured a good relationship with them.
Mike selected a great customer for this audit. They create displays for all kinds of conventions and trade shows. Their location is a huge warehouse, with stations for welding, for woodworking, for any kind of creating you can imagine!
We all got out our smartphones and started scanning cylinders as part of the audit. When we thought we were done, I logged into the TrackAbout website, right from my smartphone, and checked the customer’s balance. We were three scans shy of what TrackAbout thought they should have. So we walked all over the warehouse, searching for more. In the process, we found Stormtroopers and Pokémon eggs, as well as a two-story, wooden house which was under construction, all right there inside the warehouse. This was pure geek heaven!
TrackAbout Announces Integration with Chempax
by Anita Lustig - Director of Global Sales
TrackAbout, a worldwide provider of asset tracking and management software solutions, announced today that its platform has been integrated with Chempax, the leading ERP software application developed specifically for chemical process manufacturers and chemical distributors by Datacor, Inc.
TrackAbout is a cloud-based software solution to track and manage returnable chemical containers. The integration connects TrackAbout as the mobile front end to Chempax to collect relevant data in real time using smartphones, tablets or rugged handheld scanners to read barcode labels or RFID tags. It automates the serial container tracking component of Chempax.
Feature Spotlight – Set it and Forget it! Tiered Rental
by Jessica Gullickson - Manager of Client Services
Our ongoing Feature Spotlight series highlights one important tool in the TrackAbout toolbox to help you operate more efficiently and maximize the utilization of your assets.
Tiered Rental – Set it, and Forget it
One smart way companies can increase rental revenue and incentivize customers is by applying rental rates based on customer’s use of products and services. Rental best practices recommend you would charge customers a lower rate when they’re renting greater quantities of assets from you and increase the rate as their usage decreases.
TrackAbout’s Tiered Rental allows you to do just that; charge different rates for the same product depending on quantity.