This story originally appeared in gasworld.
New Mexico-based Argyle Welding Supply is reaping the rewards of partnering with TrackAbout, after the asset management solutions provider helped the company to overcome a number of data challenges.
Headquartered in Albuquerque, Argyle Welding Supply is a family-owned wholesale distributor of industrial, medical and specialty gases, welding equipment and supplies, with branches in Las Cruces (New Mexico) and El Paso (Texas).
Despite its success in the market, the company had still been faced with challenges; a lack of reliable data to provide accurate billing, resolve customer disputes and account for cylinders had a negative financial impact.
“We now have the evidence to back-up our claims in customer disputes. We can provide our customers with specific detail as to the exact cylinder, order number and delivery date and time.”
“We never want customers to take their business elsewhere so we found ourselves caving in because we didn’t have the indisputable back-up we needed,” said Jim Wright, President of Argyle Welding Supply (right). “It affected our business financially as we were often writing off lost cylinders and rental revenue, not to mention the time spent arguing these disputes.”
The company turned to TrackAbout, which offered proven success in overcoming everyday obstacles that hinder the collection of detailed and correct information, leveraging technology to eliminate the inefficiencies of traditional paper-based systems. Data is collected at key stages via mobile handheld computers, smartphones or tablets, providing timely, accurate information that is free of manual keying errors.
“What really amazed me was the ability to capture cylinder history,” said Wright. “We now have the evidence to back-up our claims in customer disputes. We can provide our customers with specific detail as to the exact cylinder, order number and delivery date and time. We can even tell them when the cylinder was scanned on and off the truck. This adds legitimacy to our claims and it has reduced dramatically the financial issues we’d experienced.”
Armed with accurate asset balances, Argyle was able to start billing for the cylinders that weren’t accounted for. “We increased our rental income by about 6-8%,” he said. “Overall, TrackAbout enables us to do a better job,” said Wright. “We will never forget to bill for a 2,000 lb. bulk tank again.”