This story comes from Louise Pickett, TrackAbout Senior Support Specialist.
It’s always fun to get out of the office to see what our clients are up to. They are always doing interesting things. And now, with the TrackAbout smartphone app, the tasks are so much easier from anywhere.
It was a beautiful spring day in California, and I was at a client site for a new implementation training. I suggested ahead of time that we visit a customer close by to perform a customer audit to ensure accurate balances. So after lunch at the local burrito place, Bob, Rachel, Umberto and I hopped in the car and headed over to see one of their customers. Mike, our client’s sales rep, met us at the customer location since he had nurtured a good relationship with them.
Mike selected a great customer for this audit. They create displays for all kinds of conventions and trade shows. Their location is a huge warehouse, with stations for welding, for woodworking, for any kind of creating you can imagine!
We all got out our smartphones and started scanning cylinders as part of the audit. When we thought we were done, I logged into the TrackAbout website, right from my smartphone, and checked the customer’s balance. We were three scans shy of what TrackAbout thought they should have. So we walked all over the warehouse, searching for more. In the process, we found Stormtroopers and Pokémon eggs, as well as a two-story, wooden house which was under construction, all right there inside the warehouse. This was pure geek heaven!
This article originally appeared in the January 2016 issue of CryoGas International. It is reprinted with permission.
Award-winning author Thomas Friedman said, “Big breakthroughs happen when what is suddenly possible meets what is desperately necessary.” (http://www.nytimes.com/2012/05/16/opinion/friedman-come-the-revolution.html) Friedman was referring to the “college education revolution” where advancements in technology made it easier for more people to receive a college degree for a lower cost via an online platform. But history is full of big breakthroughs resulting from innovations that filled a desperate need. The printing press gave greater access to information and set the stage for a transformation of social literacy. The steam engine enabled growth of the railroad and boosted intercontinental trade. Electricity sparked a host of other inventions that account for most of our modern life. And now, cloud technology and mobile computing are changing the way compressed gas distributors operate.
This story comes from Louise Pickett, TrackAbout Senior Support Specialist.
Every day on the TrackAbout Support Team, we have the pleasure of helping our clients with their asset tracking needs. In the eight and a half years that I’ve been with TrackAbout, I have received a wide variety of requests, from loading data to researching why TrackAbout handled data a certain way, and everything in between.
One particular day a couple of years ago, I responded to a most unusual request. The phone call was from a police officer in a far-away state. He had found a rugged handheld device along the side of the road. Amazingly, it was still functional, and when he turned it on, he could see the TrackAbout mobile application! After some quick detective work, this officer was able to find the phone number for TrackAbout and, voilà, he was on the phone with me! I was able to quickly guide the officer to giving me a unique identifier for the device and was able to put the client in touch with the police officer to recover their lost handheld.
Daily, TrackAbout saves clients money by keeping asset balances correct to minimize lost rental revenue, by helping clients to find unused equipment rather than purchasing new assets, and a whole host of other ways. On this particular day, we saved our client the cost of replacing a handheld.
Our customer community might be interested to know that another big acquisition in the mobile device industry occurred the other day. A Honeywell press release announced it has completed its acquisition of Datamax-O’Neil, a global manufacturer of fixed and mobile printers used in a variety of retail, warehouse and distribution, and health care applications.
In a statement emailed to its partners, Honeywell president John Waldron said, “The new combined Datamax-O’Neil and Honeywell portfolios are highly complementary and together enable us to provide a broader array of printing solutions. Together, we will be able to provide unmatched opportunities to drive value for our customers.”
He continued, “Datamax-O’Neil and Honeywell share a focus on innovation and customer service, making this combination a truly exciting event for the industry. Datamax-O’Neil is now part of a global Fortune 100 company with 140,000 employees in over 100 countries and can benefit from the processes and expertise that Honeywell will provide.”
This article originally appeared in the December 2014 issue of gasworld.
Smartphones and other sophisticated mobile devices have taken the world by storm – fundamentally changing the way many of us interact and work every day. People can now carry a small, relatively inexpensive powerful computing device with internet connectivity with them wherever they go. This has meant that, for better or worse, more people find themselves ‘always connected’. However for businesses, especially industries that manage lots of assets, these devices are nothing short of a positive game changing force.
Originally published in HomeCare magazine.
As your reimbursement, regulatory and business environments continue to evolve, you’ve probably looked at how to reduce costs on multiple occasions. You’ve had to make some difficult decisions. One thing is for sure, you don’t want to incur additional expenses. But, what if an expense could yield new cost savings and efficiencies and pay for itself in less than a year? Asset management software can do exactly that.
It’s been a rough road for many HME providers. From competitive bidding to audit chaos to face-to-face requirements, all sorts of outside influences impact your bottom line. You might feel like your hands are tied. However, there are things you can do to gain more control and remain competitive in this challenging environment.
How HMEs Can Maximize Asset Tracking Technology to Compete in an Uncertain Marketplace
By now, you’re probably aware that an automated asset tracking software solution offers a world of advantages including better equipment utilization, loss prevention, accurate rental billing, and more. These benefits alone can help your company survive as your reimbursement, regulatory and business environments continue to evolve.
However, the value of asset tracking software doesn’t stop there. Collecting data about the physical location of your equipment is only part of the picture. When you extend the capability of the mobile device – whether it be a handheld computer or a smartphone or tablet – to automate your workflows, you access a new level of efficiency and control.
You’ve decided it’s time to invest in an asset tracking software solution to help manage your portable assets. Whether your company is smaller and seeking to replace a manual, paper-based system or larger and finding your existing software no longer supports your business, you have similar concerns in selecting your new solution.
Making the right choice doesn’t have to be hard. The questions below will help you identify and evaluate the critical features that will provide the best return on investment now and in the future.
In Part 1, I discussed the pros and cons of enterprise rugged devices.
In Part 2, I compared and contrasted enterprise rugged devices with the leading consumer devices available today, with a focus on use for industrial scanning applications.
Here in Part 3, I’ll draw some conclusions and discuss potential future product directions for TrackAbout.