Alex Neubert, the newest member of the TrackAbout Support and Implementation Team, polls her co-workers about their favorite TrackAbout feature they think our customers will love.
As the newest member of the TrackAbout Support and Implementation Team, I began to swear by the TrackAbout Wiki to learn the ins and outs of TrackAbout and to help solve problems for clients. To assist in growing my knowledge, I relied on my fellow TrackMates to help me along the way. I used their expertise to learn as much as I possibly could. Day by day, as they told me about their favorite features, different modules, and the tips and tricks that one could only learn with years of experience, I realized how much more I had to learn. So it made me wonder – have our clients missed out on anything? Are there awesome features that somehow slipped through the cracks amongst all of the great things that TrackAbout has to offer? Are there tips that could make our users’ experience better? This inspired me to share the knowledge of my TrackMates with our readers and introduce them as the experts they are.
One of the industries TrackAbout has found success with is called Packaged Gas. Companies in this particular industry make all types of gases, such as oxygen, helium and acetylene for industry, medicine, manufacturing and research. Gas is placed in cylinders, which are then tracked using TrackAbout. Most Packaged Gas companies charge rent on the containers for as long as they’re with the end customers.
Occasionally a gas distributor finds itself with a customer that just refuses to pay its rental bill. TrackAbout’s customer General Welding Supply Corporation (GWSCO) of Long Island, NY recently shared the following story.
Westbury, NY-based General Welding Supply is a wholesale distributor of industrial, medical, specialty, and cryogenic gases as well as a full line of welding supplies. Family owned and operated since 1923, employees share a commitment to providing customers throughout the Long Island-Greater New York Metro area with quality goods and services at the best value. They also recognize a vested interest in the wellbeing and safety of their local communities.
Prior to implementing an asset tracking software solution, the company experienced issues familiar to packaged gas distributors such as lost cylinders, rental disputes, billing mistakes, and manual errors. In addition to being a challenge to their operation, these issues also were a potential threat to customer relationships.
According to the Association of Energy Service Companies (AESC), oilfield thefts amount to an estimated $1 billion USD annually. Stolen equipment ranges in value from $100 to $10,000 USD or more per item and includes laptops with proprietary information, control panels, pipes, valves, heavy equipment and anything else that isn’t bolted down, as well as some things that are.
Clearly, there’s a problem. What’s interesting is that many of the well service companies we’ve contacted deny ever having anything go missing, whether stolen or unknowingly misplaced. I suppose it’s not surprising really. We’ve seen this scenario before.
A point in time, event or experience when one has a sudden insight or realization: My aha moment was when I realized asset tracking software increased my rental billings by 5%.
If you’re tracking portable assets with a manual or paper-based system, chances are you’ve thought about switching to an asset tracking software solution. You’re aware of some of the benefits, like increased accuracy and efficiency, but you’re not sure that’s enough for you to take the leap.
Many forward-thinking companies are finding ways to change the game within their industries by using asset tracking software to achieve operational advantages. They’re gaining added value by fully exploiting the data collection capabilities of mobile handheld devices and doing something meaningful with the wealth of data gathered routinely from on-going system activity.
Below are some perceptions you might have about asset tracking software. Read on to learn which ones are true (but don’t tell the entire story) and which ones are false.