This story comes from Louise Pickett, TrackAbout Senior Support Specialist.
Every day on the TrackAbout Support Team, we have the pleasure of helping our clients with their asset tracking needs. In the eight and a half years that I’ve been with TrackAbout, I have received a wide variety of requests, from loading data to researching why TrackAbout handled data a certain way, and everything in between.
One particular day a couple of years ago, I responded to a most unusual request. The phone call was from a police officer in a far-away state. He had found a rugged handheld device along the side of the road. Amazingly, it was still functional, and when he turned it on, he could see the TrackAbout mobile application! After some quick detective work, this officer was able to find the phone number for TrackAbout and, voilà, he was on the phone with me! I was able to quickly guide the officer to giving me a unique identifier for the device and was able to put the client in touch with the police officer to recover their lost handheld.
Daily, TrackAbout saves clients money by keeping asset balances correct to minimize lost rental revenue, by helping clients to find unused equipment rather than purchasing new assets, and a whole host of other ways. On this particular day, we saved our client the cost of replacing a handheld.