Evidenced by stories told at All Team Meetings regarding customer interaction and feedback. This allows our entire team to have primary data regarding the customer's experience with TrackAbout. Everyone gets to feel good about pleasing the customer.
We have developed legends at TrackAbout regarding the energy and determination it took to keep going in the early development stages of the company. This energy continues to perpetuate with new associates who often cite the passion that they see demonstrated in interviews as a key reason they decide to work here.
We have instituted a "Problem Solver Award" that documents and memorializes problem solving efforts that become celebrated examples of ingenuity and energy. There is also an appreciation for the "real world" of our industrial packaged gas customers. We know the problems our clients face so we get very good at creating methods to have our service recover when things go wrong and fix things permanently wherever we can.
We don't want a stuffy and regimented company because it doesn't serve the creative process. Hence, we laugh a lot and send images of rubber chickens to all users whenever a new customer is acquired. Likewise birthdays and anniversaries are announced and many users join the email threads to contribute their kind words.
Leave your ego at the door. The TrackAbout CEO is a salesperson. Our President goes onsite to do rental implementations. Our organizational chart is very flat. Most importantly we frown upon raising our voices when conversing with one another. Laughter is the only loud noise you hear coming from our mouths.
TrackAbout is growing quickly to meet the demands of our customers to solve their asset tracking challenges. As the leader in tracking gas cylinders for the packaged gas industry, TrackAbout is being implemented widely in the US and around the world by customers who need sophisticated bar code and RFID asset tracking solutions to better manage their businesses. Increasingly our solutions are being used for tracking other types of portable assets in the home medical equipment (HME) and chemical container markets.
As a software as a service (SaaS) solution company, we deploy cutting-edge software solutions that continuously meet the challenges of managing assets in the real world. TrackAbout has assembled one of the strongest development teams in the SaaS space and is always looking for outstanding new associates to join our team.
